Delivery & Returns

DELIVERY COSTS AND DETAILS

Standard UK delivery is free. It usually takes 1-3 days to process your order, and 2-5 days for delivery.you can alternatively pay for express Royal Mail service (please select this option at the checkout).

 

HAS MY ORDER BEEN DISPATCHED?

You’ll receive an email including your tracking information as soon as your order has been dispatched. This is for either Royal Mail or myHermes depending on the chosen courier method

In an effort to move to a more paperless solution over the next 12 months there won't be a copy of your invoice with the order. The digital copy of your invoice is your receipt. This doesn't effect your statutory rights.

 

HOW DO I TRACK MY PARCEL?

You can use the tracking information emailed to your to track your item on the myHermes or Royal Mail website. Tracking can taking time to  update during busy periods such as Christmas but generally is real-time majority of the time. Also due to COVID-19 couriers my not be taking signatures on parcels and may leave items in a safe place. Please refer to the tracking information or contact us if you're still unable to locate your item.

 

I'VE RECEIVED THE WRONG ITEM, WHAT CAN I DO?

If you’ve received the worng items, please let us know within 48 hours what should have been received instead. You can use our social media to contact us. You’ll then need to return the wrong item, once this is done a refund or replacement can be issued

 

IF I'M NOT HOME WHEN MY DELIVERY IS EXPECTED, WHAT CAN I DO?

All couriers will leave a note and you're able to attempt re-delivery 2-3 times before it is sent back to us. Alternatively you can have your parcel left at a safe place (with a neighbour) if you choose to do so.

 

WILL I HAVE TO SIGN FOR MY DELIVERY?

Due to the pandemic that's happening some couriers are resorting to signature-free deliveries. This is to reduce the risk of spreading COVID-19. This is entirely upto the courier as they may revert back to taking signatures should they feel the need to do so.

 

CAN I AMEND MY DELIVERY ADDRESS AFTER PURCHASE?

Unfortunately once a label has been processed it is extremely difficult to change this. we can request this from the courier but there is no guarantee and it is merely a request.

 

CAN I DELIVER TO AN ADDRESS WHICH IS DIFFERENT TO MY BILLING ADDRESS?

Yes, it is entriely your choice where you would like your products delivered and where it would be billed. If paying with a credit or debit card, there may be an extra couple of days required to process your order, and in the help to tackle fraudulent use of online payments.

 

I'M MISSING AN ITEM FROM MY ORDER

If you’re missing an item from your order let us know within 48 hours. We could have shipped the order separately to avoid any delays in your order or this may have been down to an error on our behalf. Please contact us and we can arrange to have it sent out or alternatively a partial refund issued.

 

I'M NOT HAPPY WITH THE DELIVERY SERVICE I'VE RECEIVED

At PL8 LAB we are often complimented on our customer service and satisfaction. Our team tries their very best, so that your journey with us seamless from ordering to delivery. Should we fall short of the said experience, please contact us to let us know to see how we can help.