FAQs

FAQs

Are tinted plates legal?

Unfortunately tinted plates are show plates and made for off-road use. We do get asked this a lot as people see these on the roads but we only sell them as show plates.

 

 

How can I get in contact with Customer Service?

There are multiple ways you can get in contact with us. Please head over to our Contact Us page. Our preferred method on contact is via our social media platforms.

 

Has my order been dispatched?

You’ll receive an email including your tracking information as soon as your order has been dispatched. This is for either Royal Mail or myHermes depending on the chosen courier method

In an effort to move to a more paperless solution over the next 12 months there won't be a copy of your invoice with the order. The digital copy of your invoice is your receipt. This doesn't effect your statutory rights.

 

 

How do I track my parcel?

You can use the tracking information emailed to your to track your item on the myHermes or Royal Mail website. Tracking can taking time to  update during busy periods such as Christmas but generally is real-time majority of the time. Also due to COVID-19 couriers my not be taking signatures on parcels and may leave items in a safe place. Please refer to the tracking information or contact us if you're still unable to locate your item.

 

 

What if I receive the wrong item, what can I do?

All couriers will leave a note and you're able to attempt re-delivery 2-3 times before it is sent back to us. Alternatively you can have your parcel left at a safe place (with a neighbour) if you choose to do so.

 

 

If I'm not home when my delivery is expected, what can I do?

All couriers will leave a note and you're able to attempt re-delivery 2-3 times before it is sent back to us. Alternatively you can have your parcel left at a safe place (with a neighbour) if you choose to do so.

 

 

Will I have to sign for my delivery?

Due to the pandemic that's happening some couriers are resorting to signature-free deliveries. This is to reduce the risk of spreading COVID-19. This is entirely up-to the courier as they may revert back to taking signatures should they feel the need to do so.

 

 

Can I ammend my delivery address after purchase?

Unfortunately once a label has been processed it is extremely difficult to change this. we can request this from the courier but there is no guarantee and it is merely a request.

 

 

How can I cancel my order?

You can cancel the contract for your order within 14 working days starting from the day after you receive your order.

If you wish to exercise your right to cancel after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive your order. Please contact us by email: contact@pl8lab.co.uk

 

 

 

How do I return an item?

If you would like to return an item, please contact our staff team through email or our social media platforms.